LEGAL · REFUNDS

Refund Policy.

Effective: July 27, 2026 · Last updated: July 27, 2026

At Bond Botanical, your satisfaction matters. We craft every bottle with care, and if something isn't right, we want to make it right. This Refund Policy explains when you're eligible for a return, refund, or replacement, and how to request one.

1. Return Window

You have 30 days from the date of delivery to request a return or refund. Requests made after 30 days cannot be accepted, except in cases of defective or damaged products (see Section 4).

2. Eligibility

Eligible for return

Unopened, unused products in their original packaging.
Products received within the last 30 days.
Products purchased directly from bondbotanical.com.
Damaged, defective, or incorrectly shipped items (any time within 7 days of delivery).

Not eligible for return

Opened or used disinfectant products (for hygiene and safety reasons).
Products purchased through third-party retailers or resellers.
Bundles or gift sets where any item has been used.
Products damaged by misuse, mishandling, or failure to follow label directions.
Final sale, clearance, or promotional items marked "non-returnable."

3. How to Request a Refund

To start a return, follow these three steps:

Step 1 — Contact us

Email hello@bondbotanical.com with:

Your order number.
The item(s) you'd like to return.
The reason for return.
Photos, if the item is damaged or defective.

Step 2 — Receive authorization

Within 1–2 business days, we'll email you a Return Authorization (RA) number and shipping instructions. Do not ship products back without an RA number — unauthorized returns cannot be processed.

Step 3 — Ship it back

Pack the item securely in its original packaging when possible, include the RA number, and ship it using a trackable method. We recommend keeping your tracking receipt until the refund is processed.

4. Damaged or Defective Products

If your product arrives damaged, leaking, or defective, please contact us within 7 days of delivery. Include:

Clear photos of the damaged item and packaging.
Your order number.
A short description of the issue.

We will send a free replacement or issue a full refund — your choice — at no cost to you. You do not need to return damaged items unless we specifically request it.

5. Refund Processing

Timing

Once we receive and inspect your returned item, refunds are processed within 7–10 business days to your original payment method. Depending on your bank, it may take an additional 3–5 business days for the credit to appear on your statement.

What is refunded

Full refund: the product price is refunded in full.
Original shipping: non-refundable unless the return is due to our error (wrong item, damaged, defective).
Return shipping: your responsibility unless the item is defective or shipped incorrectly.
Restocking fee: we do not charge a restocking fee.

6. Exchanges

We currently do not offer direct exchanges. If you'd like a different product or size, please return the original item for a refund and place a new order.

Exception: if we shipped you the wrong item, we will send the correct one at no cost and provide a prepaid return label for the incorrect item.

Bond Botanical